Learning Technologies in the Workplace
How to Successfully Implement Learning Technologies in Organizations
by Donald H Taylor has the history of technologies used for learning in organizations. There is a reference to five points of learning. This framework can be used to make sure that the employees learn and retain what they learned.

Facing trying to get a whole institution on a new SMS/LMS system, I had hoped that best practices in online training might make this less painful. I don't think that's possible (not least because there is so little control over how the training is calibrated).