It was an interesting book to read. I have never worked in the food service industry so it was a little eye-opening to me.

An eye-opening read. When have we ever thought about the politics involved in the hospitality industry? Because there is a real human cost behind it. Read this book.

Very well researched and a thoughtful presentation of the history of the restaurant service industry and the treatment of employees - I found it interesting because I was a food server and cocktail waitress for a few years during college and afterwards. I found the chapter on Chipotle especially interesting because my son was a kitchen manager and service manager for over 2 years there and he confirmed what was written was accurate.