5 STARS

I love books that start out with "this is not a book written to be read from cover to cover, but a book to dip into" (a bit paraphrased). I went ahead and read it cover to cover after all, and it suited me just fine.

I appreciated the humor Liley brought to each page, without seeing humor in every situation we come to, life becomes too hectic. This book is filed with helpful examples to bring to every circumstance we come to contact with in dealing with other human beings to make our overall situations better. Much of the book was focused on management - how to deal with challenging bosses, customers, etc. The book was organized in a reader friendly fashion, and illuminated specific facts through the "Summary Points" section at the end of each chapter. What I loved most about the book was the way Roy Liley's obvious enthusiasm about the subject matter was portrayed.

Straightforward, no-nonsense, fun, witty. And useful! And not malicious, which is very important.
This is not a complicated psychological book, but the book showing the straight solutions - which are not simple-minded, but might be truly working! (*might* because I have not tried all if them :))
Really, I find the approach being working - mature, solution-minded, reflective (take you into the equation!) and practical. I even found some points to solve my work problems (and where I might be part of the problem).
Read more on the subject, but this is definitely book I would recommend as a part of the understanding the problem and solution.