As a customer success professional (by day), I was excited to read The Customer Success Blueprint. While it's a great overview and outline of things to learn, the book is more suited to those who have never experienced or encountered Customer Success in an organization. If you are already in the CS world, this book does not share anything new or insightful.

A must-read for anyone looking to create lasting relationships with their customers and build a culture of customer success. The book's blend of dental and public health knowledge with customer-centric strategies offers a fresh and unique perspective on the topic. The authors provide practical advice, case studies, and real-world examples to help readers develop a customer journey map, make data-driven decisions, and master proactive customer success management. This is a comprehensive and compelling guide to building a customer-centric culture that will help any organization thrive.

A groundbreaking guide to creating lasting customer relationships and building a customer-centric culture. Drawing on dental and public health knowledge, the book offers powerful concepts, case studies, and proven strategies to help organizations foster trust, loyalty, and growth. Readers will learn to develop a customer journey map, make data-driven decisions, and master proactive customer success management. With expert advice on scaling teams globally, this book is essential reading for anyone looking to revolutionize their organization's approach to customer success.